The Cityvoice Communication Consultancy team provide solutions that are designed to be reliable, from best of breed manufacturers, installed by trained professionals. Notwithstanding this, faults can develop and we recognise that, responding to these with prompt efficiency will lessen the impact on users.
Keeping this in mind, as a responsible voice and data solution provider, we offer maintenance and support programmes that match the way our customers do business, allowing our response to match the needs of your business. This could be a 24/7/365 programme or a simple ad-hoc agreement.
Our support teams are highly trained in the maintenance and support of our; telephony systems, wide area networks and Internet Access connections, BT line rental services, structured cabling, video conferencing and audio visual deployments.
Reducing the risk of downtime is as important as an emergency response, should a fault occur – over 75% of all support tickets are resolved remotely, well within one hour.
Preventative maintenance and regular system backups provide comfort to our customers and allow us to “be prepared” – we build both in to our maintenance contracts.
There are four ways to access our support team:
Email us at: firstname.lastname@example.org
Log and track tickets online at: http://cityvoiceanddata.zendesk.com
Tweet support requests using our Twitter tag @cityvoiceuk
Call us on +44 (0)208 891 2300.